ViaSolux / Services
WhatsApp chatbots and customer enquiry automation
Automate initial enquiries to organise questions, gather information and pass conversations to your team with context.
What a chatbot can handle
Recurring questions, product or service identification, delivery location and reasons for contacting you. The aim is to reduce repetition and prepare human support. Conversations outside the agreed scope need a clear route to a person.
Business rules and knowledge
Replies should use information approved by the business. Prices, availability and timelines need up-to-date sources. The bot should recognise missing information and avoid making up an answer.
Integration and costs
WhatsApp Business, CRM and ERP integration depends on the capabilities available in each platform. Accounts, permissions, channel policies and any messaging or service charges are assessed before deployment and itemised in the proposal.
Validate before expanding
Start with a limited set of questions and test situations: known answer, missing information and human handoff. The fictional example on this site explains the intended flow; it is not an integration deployed for a client.